FAQ

artistic stamp fountain pen

How does it work?

Once the adventure launches you’ll begin receiving a letter in the mail every 2-3 weeks. After you receive your letter, you will have up to a week to respond with the pre-stamped postcard we include, and right off the bat you'll develop a pen-pal relationship with the main character in the story, helping them to determine the next steps in the adventure. A notification will be sent when every letter is mailed out and when every reply is received. The adventure comes to a thrilling and surprising conclusion with the arrival of the sixth letter.

How do the characters know who to write to?

With your purchase you’ll receive an info form to fill out so we know to whom our characters should be writing (and where we should mail the letters), allowing us to personalize the experience for you and making you a part of the adventure.

What happens if my letter gets lost in the mail?

You can alert us to a missing or late reply and we’ll track it down or send you another ASAP. When you purchase your ticket, you’ll receive direct contact info for Artistic Stamp and we’ll do our best to see you’re taken care of promptly.

Who are the plays suitable for?

Each adventure is suitable for a different age. Slipstream and Eggcellent Mystery are specifically targeted to young audiences in elementary and Middle School. Ida, The Otherwise, Gates of Remembering, Wild Thyme, and The Constellation Melody are suitable for 13 and up. Fall in Love in 4 Months is our most interactive adventure, including a phone call, and is for adult audiences only. Please see the show blurbs on the "Season" Page for more information.

What is the interactivity rating?

Every show is interactive and you are asked to correspond directly with a character in the story. However, some shows offer fairly light interaction where your participation will deepen the experience but you are asked to make fewer choices which influence the outcome of the narrative, whereas other shows request that you more frequently make choices, solve puzzles, share items, or, in the case of our most interactive show, participate in a phone call. Use the key to determine what is best for you, 1 pen is our least interactive and 4 pens is our most interactive.

When can I expect my letters to arrive?

We send letters through first-class mail within a few days of them being received. The typical transit time is 4-6 days. If we do not receive a reply within three weeks of your letter being mailed, we will send a non-reply variant.

When will I be billed?

You will be billed at the time of purchase, or if you prefer to pay in installments, once a month for four months. Please note that we do not offer refunds. If you cancel midway through the adventure, we will stop sending letters but you will be charged for the remainder.

How will the letters be delivered?

Artistic Stamp is committed to using the United States Postal Service to deliver all of your letters.

How long will it take me to reply?

That's up to you! Each letter will come with a pre-stamped and pre-addressed postcard that you can use to reply. You can fill out a few sentences quickly and drop it right back in the mail, or if you favor longer correspondence, you may write a longer reply and mail it to us in a first class envelope. However, all replies must be mailed within a few days of receiving your letter to make sure the character receives it before sending you their response.

How do I purchase a ticket as a gift?

During checkout, our onboarding form will walk you through all the necessary steps to make sure that your recipient recieves their letters successfully! Be careful to supply the correct shipping information for your recipient on our onboarding form! This season, you can even include an email gift message or physical gift note ($5) that your recipient can unwrap!

Can I share my letters on social media?

You are welcome to share your experience on social media. Please do not share spoilers to avoid spoiling the adventure for others. Please do keep in mind that everything you receive from Artistic Stamp is copyright protected. While you are encouraged to share your experience we must insist that you avoid any virtual "walk through" of the adventure--again so as not to spoil the surprises for others.

No part of the letters or their contents may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the Artistic Stamp, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law.

What's the refund policy?

Please note that we do not offer refunds. Plan accordingly. If you cancel midway through the adventure, we will stop sending letters but you will be charged for the remainder.

Will there be more adventures in the future?

We do not know what the future will bring, but if you follow us on Instagram and Facebook, you'll be the first to know when new adventures go on sale.

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